Thank you for choosing us—we work diligently to get your luxury-inspired pieces to you as efficiently as possible, while ensuring careful handling through international transit. Please review the following details to set clear expectations for your order’s journey:

Order Processing Time

All orders are processed within 2-3 business days of payment confirmation. Processing includes order verification, quality inspection of products, and preparation for shipment. Please note that weekends and U.S. public holidays are not counted as business days.

Shipping Time

After processing, the estimated shipping period is 14-20 business days (excluding processing time). This duration accounts for international transit, customs clearance, and local delivery, and may vary slightly based on your location within the United States or other destinations.

Tracking Information Updates

Once your order is shipped, you will receive a confirmation email with a tracking number. Please note that tracking updates may not reflect changes for up to 7 days after receiving the shipping email—this is normal and not a cause for concern. During this period, your package is likely in the customs clearance process, or the carrier may not have scanned the parcel yet (a common occurrence in international shipping). As long as your package arrives within the 14-20 business day shipping window, it is within the normal delivery range.

We recommend checking the tracking link periodically, and if you have not received your package or seen updates beyond the 20 business day shipping period, please contact our support team via email for assistance.

Need help? Contact our customer care team at [email protected]. This policy applies to all purchases made on vintoragood.com.