Graphite

Shipping Policy

1. Free Shipping

Orders over $300 USD are eligible for Free Shipping.

Free Shipping is available for both domestic and international orders (customs duties or import taxes may apply for international shipments).

Estimated delivery time: 7–15 business days, depending on your location.

Once your order is processed, you will receive a confirmation email with tracking information.

Tip: To qualify, make sure your order subtotal (before taxes and shipping) reaches $300 USD.

2. Standard Shipping

Standard Shipping is available for all orders under $300 USD or if you prefer not to select VIP Shipping.

Shipping costs are calculated at checkout based on your location.

Estimated delivery time: 7–15 business days.

Standard Shipping ensures your order is delivered reliably, though it may take slightly longer than VIP Shipping.

3. VIP Shipping

VIP Shipping provides priority processing and faster delivery for customers who choose this option at checkout.

Estimated delivery time: 7–10 business days, depending on your location.

VIP Shipping is ideal if you need your order sooner or prefer expedited handling.

Additional fees apply; costs will be displayed at checkout.

Return Policy

1. General Return Guidelines

You may return most items within 30 days of delivery for a refund or exchange.

Items must be returned in original condition, with all tags attached and in the original packaging.

Items that are personalized, final sale, or clearance are not eligible for return or exchange unless defective.

Proof of purchase (order number or receipt) is required for all returns.

2. How to Initiate a Return

Log in to your account at vintoragood.com or contact our Customer Service team.

Provide your order number and details of the items you wish to return.

You will receive a Return Authorization and instructions for shipping.

Customer Service Contact:
📧 Email: [email protected]